The privacy of your personal information is very important to
Hotspot Cover ( ‘us’, ‘our’ or ‘we’).
This Privacy
Policy details how Hotspot Cover collects, uses and protects an
individual’s personal information in accordance with our obligations
under the The Data Protection (Bailiwick of Guernsey) Law, 2017
("DPL 2017").
The terms of our Privacy Policy
may change from time to time. The current terms will be displayed on
the website. Information Collected.
We collect personal
information from you that is relevant to providing products and
services to you. Where possible, we collect it directly from you.
We will only do so with your consent, or otherwise in
accordance with the General Data Protection Regulation (GDPR). That
consent may be express, or implied, such as when you have been
informed verbally, or when you continue a telephone call with our
staff, after you have heard a recorded message.
Online Privacy
We may collect some personally identifiable information about you at
different times depending on how you choose to access our website.
If you submit your e-mail address for a request it will be
used to complete that request and send a reply. If you submit your
email address for the purpose of purchasing membership on-line, we
may also use it to provide you with specific information regarding
your membership products.
We may request your e-mail
address for the inclusion into a mailing list. If you choose to
submit your e-mail address an option to remove this address from our
database will be offered to you via e-mail correspondence. All
opt-in e-mails sent to the mailing list will comply with GDPR and
you may choose for us to remove your details at any time.
Use of Cookies
From time to time, we may use data collection devices such as
‘cookies’ in conjunction with our website. Cookies are commonly used
on the internet. They are a small file placed onto a computer by a
server. A cookie can later be identified by a server. We may use
both ‘persistent’ and ‘session cookies’. We use the services of a
marketing company to help us measure the effectiveness of our
advertising and how visitors use our site. Although our marketing
company manages the information coming from our site on our behalf,
we control how that data may and may not be used. Any information
that is collected in this way is used in an aggregated form, we do
not use it to identify you as an individual.
We may use cookies for various purposes such as:
-
To provide you with better and more customised service and a more
effective website
-
Collecting anonymous statistical information on things such as how
many visitors our sites receive, how those visitors use the sites
and were they came from.
If you wish, you can configure your browser so it does not accept
cookies, but this may affect the functionality of the website. Use
of Information
We use the personal information we
collect to provide quotations and to issue policies. We also use
that information to administer your policy, to process any claims
you may have and to enhance our relationship with you. In addition
we may use the information to provide you with updates of our
products and services, and products and services provided by
affiliated companies.
Disclosure to other parties
The personal information that we collect from you may be disclosed
to other parties which are involved with the provision of our
products and services to you. Such parties include the insurance
administrator and underwriter. We may also obtain information about
you from some of the above parties. Where you provide us with
personal information about other people you must have their consent
to do this, and to provide it on their behalf. If not, you must tell
us.
Personal information may also be provided to our
affiliated companies to enable them to offer products and services
directly to you.
We will also disclose your personal
information where the disclosure is required or authorised by or
under law. As an example, we may disclose information to government
agencies.
Any third parties we provide information to,
can use or disclose personal information provided to them, only for
the specific purpose for which it was provided.
Access to personal information
You can request access to the personal information we hold about
you. Access will not be denied unless there are exceptional
circumstances as allowed for under GDPR. For example, where we are
involved in legal proceedings or where the request is frivolous.
Accuracy of information
We will take reasonable measures to ensure that the personal
information we hold about you is accurate and up to date. If you
believe your personal information is not accurate and up to date,
please inform us. We will promptly update any information that is
incorrect.
Information security
We will take reasonable precautions to ensure that the personal
information that we have about you is protected against any unlawful
use or access and is kept safe and secure.
While we
undertake reasonable steps to protect your personal information, no
guarantee can be given that information sent over the internet is
always 100% secure. Sending and receiving information over the
internet is at the user’s own risk, however we will take all
reasonable steps to ensure your data security once we receive it.
